SA Clinic
An AI agent for patient scheduling via messengers
BEFORE
Patients wrote to Instagram and WhatsApp around the clock, while operators only answered during business hours. Some messages sat unanswered until the next day, others were lost in the flow of conversations. Every missed request was a patient who booked with another clinic.
AFTER
Patients receive an answer within seconds regardless of when they write. Operators handle only complex cases and no longer spend time on routine scheduling questions.
THE TASK
Cover the first line so that patients get an answer immediately at any hour, while operators handle only the cases that genuinely need a human.
WHAT WE BUILT
- -An AI agent on Instagram and WhatsApp running around the clock
- -Booking flow: doctor's specialty, convenient time slot, confirmation
- -Escalation rules - non-standard requests go to an operator with the full conversation context
- -Integration with the clinic's schedule